Christian Brothers University
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Contact Information
Help Desk
M-F: 8:00 am - 8:00 pm
Sat: 10:00 pm - 4:00 pm
Sun: 1:00 pm - 7:00 pm
(901) 321-4438

24 Hour Lab
Card Access Required
After Hours
ITS3
Dave Pierce
Dean
Information Technology Services
(901) 321-4321


How to use your single-line telephone
Feature
Feature Action
Operating Procedure
Call Transfer Activate Press switchhook or “link” button.
Hear special dial tone. Dial the number
Where call is to be transferred…hang up.
Call Forward Activate Lift handset…Dial #1. Hear regular dial
tone….dial number where calls are to be
forwarded…Hang up
  Cancel Lift Handset…Dial #1. Hear regular dial
tone…hang up.
Call Pickup To Respond Lift handset..dial 13….call is answered.
Permanent Hold Activate Press switchhook or “link” button.
Hear special dial tone. Dial #4. Hang up.
  Return Lift Handset
3-Way Conference Activate Press switchhook or “link” button. Call is automatically placed on hold and special dial tone is heard. Dial number of 3rd person. Press switchhook or “link” button to connect the calls.
Last number redial Redial Lift handset, hear dial tone. Dial 1189. The last number you dialed will be redialed automatically.

To transfer a call straight to voice mail:
Press switchhook or “link” button. Hear special dial tone
Dial 3800 (express messaging)
Dial 4-digit phone number followed by “#” (example, 3280#.) Hang up