The ITS Help Desk is the point of contact for all information technology questions, problems, reports, service requests, and inquiries from faculty, staff, and students regarding computer hardware, software, Internet connectivity, telephone, cable TV, and any network problems needing resolution.

Contacting HELP
  * Help Request Form
  * Email: help@cbu.edu
  * Call (901) 321-4438 
  * Visit the Help Desk customer service window located in St. Joseph Hall, Rosanne Beringer Center for Computer Studies

(Information needed: your name, telephone number, email address, due date, and a brief question or description of the problem)

Tracking Requests for Help
  * Each request for help is transferred into a work order and the work order is stored in a database that is shared by the entire ITS staff. 
  * The requestor will be given the work order number so he/she can inquire into the status of the request. 
  * The work order is then assigned to the appropriate ITS staff member for resolution.
  * If a work order is reassigned, the reassignment information will be recorded in the work order and the requestor will be notified of the change.
  * Upon completion of the work order, before it is closed, the requestor is contacted to confirm his/her satisfaction with the work done.

Emergencies

Emergencies such as server outages, Internet service disruptions, or major telephone outages will be referred to the appropriate staff immediately.

Holiday Coverage

Help email and voice mail are not monitored on holidays.  It will be monitored on campus closures other than holidays.  On holidays, there will be a cell phone number that will be announced to campus users.  This cell number can be called in case of an emergency server outage, Internet service disruption, or major telephone outage.